Policy
Shipping Policy
At Haute Echelon Trading Company, we aim to deliver your favorite fashion and lifestyle items efficiently and safely.
Shipping Area
Shipping is subject to our suppliers' terms and conditions. Currently, we ship within Hong Kong only. For areas outside of our standard delivery zone, please contact us in advance for availability. Shipping policies may change based on supplier conditions.
Certain regions or addresses may have restrictions, so we recommend confirming with us before placing an order.
Shipping Time
Orders are processed within 2–4 business days. Once dispatched, deliveries within Hong Kong typically arrive within 3–5 business days. During promotional periods or public holidays, processing may take longer.
Shipping Fees
Shipping fees are calculated at checkout and vary based on weight and delivery location. We occasionally offer free shipping promotions—keep an eye out for announcements!
Order Tracking
You will receive a tracking number via email once your order is shipped.
For questions regarding delivery, please reach out to enquiry@haute-echelon-trading.com
Return Policy
Thank you for shopping with Haute Echelon Trading Company.
We value customer satisfaction, but due to the nature of our curated products, we kindly ask customers to note the following:
- All sales are final. We do not accept returns or exchanges for change of mind.
- Damaged or defective items must be reported within 3 days of delivery. Please email us with photos and order details.
- We reserve the right to determine the eligibility of returns for replacement or refund.
For return inquiries, contact: enquiry@haute-echelon-trading.com
Privacy Policy
At Haute Echelon Trading Company, protecting your privacy is a top priority. This policy outlines how we collect, use, and protect your information.
Information Collection
We collect your name, contact information, and order history when you shop on our site. This helps us process orders and improve customer experience.
Use of Information
Your data is used solely for:
- Order fulfillment and delivery
- Customer service and communication
- Internal analysis and site improvements
We do not sell or rent your personal information to third parties.
Security
We use SSL encryption and secure payment gateways to protect your data.
Cookies
Our site uses cookies to enhance browsing and track website performance. You can modify your browser settings to control cookie use.
If you have questions about your data, please email us at enquiry@haute-echelon-trading.com